Do you want to be a better boss? If you’re reading this, you probably do. Are you already a better boss? My guess is, you probably are. But let’s test that. How many of these statements apply to you? It’s not all about me. Better bosses aren’t obsessed with themselves and they aren’t the center …
What in the world does servant leadership have to do with customer experience? The short answer is everything. But if you’re wondering what in the world “customer experience” means in the first place, a brief intro might help. “Customer experience” is the total of all experiences a customer has with an organization. It starts with …
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