Benefits of Servant Leadership

Servant Leadership Workplace-Nordstrom

Servant Leadership and Customer Service at Nordstrom

Great customer service and servant leadership are often found together. Indeed, it seems that in business, customer service says to servant leadership,“Where you go, I will go.” Take the case of luxury retailer Nordstrom. Many consider Nordstrom to have a strong culture of servant leadership. By some accounts, Nordstrom originated the “inverted pyramid” approach to […]

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Servant Leadership Workplace-Joy

Joy at Work

Joy at work? You think I’m joking, don’t you? Well, I’m not joking. I know it’s possible to experience joy at work. I know joyful workplaces exist. I’ve been there. That’s why I’m so committed to servant leadership. Servant leadership brings three things to the workplace: meaning, prosperity – and joy.* I see meaning as

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