Great customer service and servant leadership are often found together. Indeed, it seems that in business, customer service says to servant leadership,“Where you go, I will go.” Take the case of luxury retailer Nordstrom. Many consider Nordstrom to have a strong culture of servant leadership. By some accounts, Nordstrom originated the “inverted pyramid” approach to […]
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Joy at work? You think I’m joking, don’t you? Well, I’m not joking. I know it’s possible to experience joy at work. I know joyful workplaces exist. I’ve been there. That’s why I’m so committed to servant leadership. Servant leadership brings three things to the workplace: meaning, prosperity – and joy.* I see meaning as
My post last week was about meaning in the workplace.* Together with joy and prosperity, meaning is one of the three benefits servant leadership brings to work.** Here (in alphabetical order by author) are 15 great quotes about meaning, especially at work: “Words mean more than what is set down on paper. It takes the human
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