Ever had such a great customer experience that you remember it years later? I have. But it didn’t start out so well. A few years ago, I arrived at the Heathman Lodge in Vancouver, Washington, to spend three nights while speaking at a conference. When I got to the room, I was surprised to find […]
The Long Reach of Amazing Customer Experience Read More »
Have you noticed it takes more than great food to make a great meal? Truly great dining experiences combine both great food and ambiance. If either is missing, the experience is diminished. The same applies to great workplace communication. Great communication involves the food (the content itself) and the ambiance (the setting in which the communication
Setting the Table for Great Workplace Communication – A Five-Item Menu Read More »
Alexander Kjerulf is author of Happy Hour is 9 to 5 and a leading international expert on happiness at work. In this Servant Leadership Session, Alex describes what employee happiness at work really looks like along with what’s needed for employees to be happy at work. Kevin prompts Alex to share the business case for
Alexander Kjerulf – Happiness at Work Read More »
